A helping hand
We're here
to help.
An account question, a missing character or something unexpected on your adventure? Tell us what happened.
Tell us your story.
A few details help us understand the problem:
- Your character's name.
- Your device model, iOS version and Avenfell version.
- What you were doing and approximately when it happened.
- A screenshot, if it helps explain what you saw.
Never send your password, Apple verification codes or payment details.
Before your next adventure
Where are my existing characters?
Sign in with the same account and sign-in method you used to create them. Characters are selected after you log in. Signing in with Apple and signing in with a different email account may show different characters. Contact support before creating a replacement if you cannot find yours.
How do I use sound and nearby voice?
Open the settings cog in the game to adjust music, ambience and effects. Nearby voice is optional. To speak, allow microphone access and hold the talk control. Nearby mode carries voices on the same floor and lowers their volume with distance. Hunting group mode keeps your party in a private conversation. Both players need voice enabled on the same channel.
What happens to my items when I die?
Beyond beginner protection, your equipped gear, carried items and gold drop on death, including in PvP. Items and gold stored in your private depot stay safe. Protected areas prevent PvP, and early characters have additional protections. Store valuables before a dangerous hunt.
Can I invite friends to my home?
Yes. Use your estate’s Access page to invite guests or grant builder permissions. You can also control shared storage and demolition permissions. Estates can be listed for sale to other players using in-game gold.
What if I lose my connection?
Avenfell needs an internet connection. Check your Wi-Fi or mobile connection, then try entering your character again. If it keeps happening, tell us your device, app version and roughly when the disconnection occurred.
How do I report a problem with another player?
Email support with the character name, an approximate time and a description of what happened. Include a screenshot if available. Do not share account information or personal details in public chat.
Is Avenfell available on the App Store?
The public App Store launch is being prepared. This website shows the game in development. When Avenfell is available, the download link will appear on the homepage.
Keep the world welcoming.
Be kind to other adventurers. Respect their privacy, keep chat free of harassment and hate, and do not impersonate players or staff. If something feels wrong, contact us.